FAQ
...

Choose an adult or kids design based on face size and fit. For adults, choose valved for greater comfort during commuting or longer wear, and no-valve when a workplace, school, hospital, airline or travel setting requires a non-valved design.

The valved version helps release exhaled heat and moisture. Choose the no-valve version where non-valved masks are required. In the current OxiClear design, exhaled air passes through the installed filter before reaching the valve. The valve works automatically and should not be opened, removed or altered.

Check that the mask is clean and undamaged. Insert one clean, dry OxiClear filter flat inside the inner pocket. Place the foam edge over your nose, cover your nose, mouth and chin, adjust both ear loops evenly, and shape the nose pin until the edges sit close without obvious gaps. See the illustrated step-by-step How to Use guide.

Use the Kids N99 design for children aged 3+ and always supervise them. The mask should cover the nose, mouth and chin without large gaps. The child must be able to breathe comfortably, communicate discomfort and remove the mask independently. Discuss any exception or medical concern with a doctor.

Verified dimensions for current adult and kids production masks are being confirmed. Until they are published, choose by face size and fit: the mask should cover the nose, mouth and chin without large gaps. See the size guide for current fitting guidance.

Yes. Fit the mask first, shape the nose pin firmly, and place your spectacles over the upper edge. Repeated fogging usually means air is escaping near the nose; readjust the nose pin and straps.

It may be used for walking, commuting, cycling and routine outdoor activity when the fit remains secure and breathing feels comfortable. Stop and move to cleaner air if breathing becomes difficult, dizziness occurs, or the mask becomes wet or damaged.

Yes. The OxiClear pollution mask has an adjustable aluminium noseband.

For a current single-mask pack, take one of the four supplied replacement filters and slide it fully into the filter pocket inside the mask. Make sure it lies flat before wearing the mask.

Use one filter at a time. Replace it every 21 days or 100 hours of use, whichever comes first, or sooner if it becomes wet, visibly dirty, damaged, misshapen, develops an odour, or becomes harder to breathe through. Filters are not washable.

There is no right or wrong side of an OxiClear replacement filter. Either side can face the mask or your face; both sides work equally well. Insert the filter so it lies flat inside the filter pocket.

One OxiClear replacement-filter size fits the current adult valved, adult no-valve and kids N99 range. Insert one filter at a time. Standalone refill packs are available in quantities of 10 and 20 and contain the identical filter.

Replace it every 21 days or 100 hours of use, whichever comes first, or sooner if it becomes wet, visibly dirty, damaged, misshapen, develops an odour, no longer controls noticeable odour, becomes harder to breathe through, or has been exposed to unusually heavy dust, smoke or pollution. Filters are not washable.

Current single adult and kids N99 masks include one mask, four replacement filters and one detachable headband. Pack and bundle contents vary, so check the exact product listing before ordering.

Remove the filter, hand-wash the mask body in cool to lukewarm water with mild detergent, rinse gently and air-dry completely. Do not machine wash, tumble dry or bleach. Once fully dry, lightly iron the cotton mask body on low-to-medium heat. On valved masks, iron around—not directly over—the plastic valve, and avoid resting a hot iron on elastic components. Insert a clean, dry filter only after the mask is fully dry.

Replace it when the fabric, seams, straps, headband, nose pin, filter pocket or valve is damaged or worn, or when the mask can no longer maintain a secure and comfortable fit.

N99 is a product or particulate-filtration performance designation; it is not a claim of NIOSH certification. An OxiClear mask sample was tested at a DRDO laboratory, and the linked report records 99.46% particle filtration efficiency for particles larger than 0.3 microns under the stated test conditions. Real-world performance also depends on product condition, correct use and a close fit. Review the test report and technical scope.

A close-fitting OxiClear mask may reduce exposure to some smoke particles, but it does not protect against all gases, vapours, carbon monoxide or oxygen-deficient air. Do not rely on it during a fire or hazardous-smoke emergency.

Fully paid OxiClear.com orders placed before 10:00 AM IST on a Monday–Saturday working day are dispatched the same day. For later orders, use the dispatch confirmation and tracking link once issued. Dispatch is not delivery; courier transit depends on the destination and movement. This rule applies to OxiClear.com orders, not marketplace orders such as Amazon.

OxiClear is currently prepaid only. Use the secure methods displayed at checkout, which may include supported cards, UPI, net banking and wallets. Availability can vary by bank, device and payment provider.

No. Cash on delivery is not currently active. OxiClear accepts prepaid orders through the secure payment methods shown at checkout.

An order is confirmed only when payment succeeds and an OxiClear confirmation is generated. Allow the bank or payment provider to process an automatic reversal. If the money does not return, contact OxiClear with the payment reference. Never share an OTP, card PIN, UPI PIN, password or card security code.

Tracking details are sent to the email address or phone number used at checkout after dispatch. The tracking link may take several hours to become active after the shipping label is created.

Contact OxiClear immediately. A change may be possible before fulfilment or dispatch, but it cannot be guaranteed once the parcel has shipped.

Use the estimate shown at checkout and the courier tracking after dispatch. A date or range is indicative, not a guaranteed appointment.

After a returned parcel reaches OxiClear and is checked, support will contact you about redelivery or a refund. Any outcome or charge requires review by our support team.

To cancel or change an order, contact OxiClear immediately; changes may be possible before dispatch but cannot be guaranteed once fulfilment begins. An unopened mask may be returned within seven calendar days of delivery for an online order, or within seven calendar days of the purchase date shown on proof of purchase from an offline vendor. Contact us with your order number or proof of purchase and the reason for the request. Returns, refunds, cancellations and replacements are reviewed by our support team. This unopened-product condition does not remove mandatory legal remedies for damaged, defective, unsafe, incorrect or materially misdescribed goods.

After approval and any required inspection, OxiClear normally initiates the refund within 5–7 business days. The bank or payment provider may need more time to post it. Contact support if more than 15 business days have passed since OxiClear confirmed initiation.

Contact OxiClear promptly with your order number and clear photos of the item, outer packaging and shipping label where helpful. Keep the item and packaging until support confirms the next step. A replacement, refund or other remedy will be assessed.

OxiClear does not offer automatic colour, size or model exchanges. For an eligible preference change, request a return and place a new order after approval. If OxiClear supplied a defective, damaged or incorrect item, support will arrange the appropriate remedy.

OxiClear provides a 7-calendar-day manufacturer warranty from delivery for an online order, or from the purchase date shown on proof of purchase from an offline vendor. Contact OxiClear within that period with your order number or proof of purchase and details of the issue. This warranty period does not remove mandatory legal remedies for damaged, defective, unsafe, incorrect or materially misdescribed goods.

Retail delivery is available where checkout accepts the destination. For other countries, email hi@oxiclear.com for an export quotation covering price, shipping, customs, taxes and destination requirements.

Orders of 1–49 masks use the website checkout by default. Orders of 50+ masks receive human wholesale review. Company, school, embassy and government enquiries are fast-tracked regardless of quantity. Use the For Business & Distribution link in the footer or email hi@oxiclear.com for a human quotation. Territory or exclusivity is never automatic, and export quotations are destination-specific.

For India and international customer care, business or export enquiries, email hi@oxiclear.com. You may also call or WhatsApp +91 98777 69146, or use the chat widget on OxiClear.com. Instagram DMs are not an approved support route.

• Monday–Saturday: 9:00 AM–6:00 PM IST
• Sunday: automated acknowledgement, with human support on the next business day
• Languages: English, Hindi and Punjabi
• General first-response target: within one business day