Terms of service

Last updated: 2 August 2026

1. Who we are

This website and online store are operated by OxiClear Private Limited (“OxiClear”, “we”, “us” or “our”), Samrala Road, Machhiwara, Punjab 141115, India. These Terms of Service govern your use of oxiclear.com and retail purchases made through the website.

2. Acceptance and eligibility

By using the website or placing an order, you agree to these Terms and the policies linked here. If you do not agree, do not use the website or place an order. You must be legally capable of entering into a contract. A parent or legal guardian should place and manage an order for a child.

3. Product information and responsible use

We aim to present product descriptions, colours, dimensions, components, prices and images accurately. Screen settings, manufacturing tolerances and product updates can cause minor differences that do not materially change the item.

Filtration results, standards, certifications and technical statements apply only to the product model, report, protocol and test conditions identified on the relevant product or technical page. Review the product information, fit guidance, warnings and care instructions before purchase and use.

An anti-pollution mask can reduce exposure when selected, fitted, used and maintained correctly, but no mask eliminates all exposure or guarantees that illness will be prevented. Unless a specific product page expressly states otherwise, OxiClear consumer masks are not a substitute for medical advice, emergency equipment or a respirator required by an employer or regulator for a hazardous workplace. Seek appropriate professional advice if you have a medical condition or need regulated occupational protection.

Unless a product page expressly states otherwise, OxiClear does not offer a separate commercial warranty. This does not affect mandatory remedies for damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed goods.

4. Orders and contract formation

Submitting an order is an offer to buy. The automatic order-confirmation message acknowledges receipt but does not by itself mean we have accepted the order. Acceptance occurs when we dispatch the order or expressly confirm acceptance.

We may decline or cancel an order before dispatch for reasons including unavailable stock, an obvious pricing or description error, failed payment, suspected fraud, serviceability limits, legal restrictions or an unusually large quantity that should be handled as a business order. If we cancel an order after payment, we will refund the affected amount.

5. Prices, taxes and payment

Prices are shown in the currency displayed on the website. The checkout shows the total payable amount and any compulsory tax, shipping or handling charge before you confirm the order. Promotional prices and codes apply only under their stated conditions and may be withdrawn prospectively.

Payment methods are those offered at checkout. Payment services are provided by Shopify and/or independent payment providers under their own security and service terms. OxiClear does not normally receive the complete payment-card number entered into a payment provider’s secure form.

6. Accounts and order information

You are responsible for keeping your account and contact details accurate and for protecting access to your email, phone and account. Tell us promptly if you suspect unauthorised use.

Account features may allow you to view orders, addresses, tracking and available support or return options. A self-service button creates a request; it does not automatically approve a cancellation, return or refund. The governing eligibility rules remain those in the applicable OxiClear policy.

7. Shipping, cancellations, returns and refunds

Our Shipping and Delivery Policy explains processing, the 2:00 PM IST cutoff, PIN-based estimates, tracking and failed delivery. Our Returns and Refunds Policy explains the 7-day eligible change-of-mind window, hygiene restrictions, cancellations, return shipping and refunds.

Those commercial limits do not remove rights or remedies that cannot lawfully be excluded, including for damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed goods, or goods delivered later than a stated delivery schedule.

8. Wholesale, distributor, corporate and export orders

Website retail terms do not override a separately accepted quotation, purchase order, distributor agreement, corporate agreement or export contract. Where a separate business agreement applies, it governs to the extent of any inconsistency.

9. Website use

You must not use the website to break the law; infringe intellectual-property, privacy or other rights; submit false or misleading information; introduce malicious code; scrape or overload the service; attempt unauthorised access; interfere with checkout or security; or resell website access.

We may restrict access or cancel an affected order where reasonably necessary to protect customers, OxiClear, service providers or the website, subject to applicable law.

10. Intellectual property

The OxiClear name, branding, product presentation, text, graphics, photographs, videos, designs and website code are owned by or licensed to OxiClear and are protected by applicable law. You may use the website for personal shopping and information. No other licence is granted without written permission.

11. Reviews, feedback and submissions

If you submit a review, photograph, suggestion or other content, you confirm that it is truthful, lawful and yours to share. You grant OxiClear a non-exclusive, worldwide, royalty-free licence to host, reproduce and display it for operating, improving and promoting OxiClear, subject to our Privacy Policy. We may moderate or remove unlawful, misleading, abusive, infringing or irrelevant content. We do not require a positive review as a condition of support.

12. Third-party services and links

Shopify, payment providers, Shiprocket, courier partners, hosting, communications, analytics, security and other platform or API providers may support the store and website features. Their services may have separate terms and privacy practices. Links to third-party sites are provided for convenience and do not make OxiClear responsible for unrelated third-party content.

Air Check and Google Maps Platform

OxiClear Air Check is an informational environmental-data feature. It includes Google Maps Platform features and content, including the Google Air Quality API, Places API, Geocoding API and, where available, the Pollen API. Your use of those Google Maps features and content is subject to the then-current Google Maps End User Additional Terms of Service and Google Privacy Policy.

Air Check readings, place names, pollutant concentrations, history and forecasts are supplied or derived from third-party and modelled data. They may be delayed, incomplete, unavailable or different from conditions at your exact position. A displayed value is not guaranteed to be a government monitoring-station reading, forecasts are estimates rather than promises, and local conditions can change quickly.

Use Air Check for general information only. It is not medical advice, emergency guidance, a regulatory measurement or a substitute for instructions from public authorities, healthcare professionals, employers or the protection required for a particular setting. Do not rely on it as the sole basis for a health, safety, travel or workplace decision.

Air Check may be limited, changed, suspended or unavailable because of permissions, connectivity, coverage, provider availability, quotas or maintenance. The Website Use restrictions apply, and we may restrict access where reasonably necessary to enforce these Terms, Google's applicable terms or law. Nothing in this section excludes rights or liability that cannot lawfully be excluded. See our Privacy Policy for location and search-data handling.

13. Privacy

Our Privacy Policy explains how OxiClear collects, uses, shares and protects personal information, including information used for accounts, orders, shipping, the delivery estimator, the local AQI feature, support, analytics and marketing.

14. Availability and changes

We work to keep the website accurate and available but do not promise uninterrupted or error-free access. We may correct errors, maintain the site, change features, update products or discontinue prospective offers. We will not use this clause to avoid an accepted order or a mandatory consumer remedy.

15. Warranties and liability

Nothing in these Terms excludes or limits liability or a warranty, consumer right, product-liability remedy or other protection that cannot lawfully be excluded.

To the extent permitted by law, OxiClear is not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed, or for loss caused solely by misuse contrary to product instructions, unauthorised alteration, normal wear, or an event outside reasonable control. This does not limit liability for fraud, wilful misconduct, personal injury caused by negligence, defective products where liability applies, or any other non-excludable matter.

16. Governing law and disputes

These Terms are governed by the laws of India. Courts with competent jurisdiction in Punjab may hear disputes, but this does not restrict a consumer’s right to approach a consumer commission, regulator or another forum that has mandatory jurisdiction under applicable law.

Please contact our grievance channel first so we can try to resolve the matter promptly.

17. Changes to these Terms

We may update these Terms to reflect changes in the business, website, services or law. The date above shows the latest version. Changes apply prospectively from publication unless applicable law requires otherwise. The terms in effect when an order was accepted continue to govern that order unless a change is required by law or agreed with you.

18. Contact and grievance redressal

OxiClear Private Limited
Samrala Road, Machhiwara, Punjab 141115, India
GSTIN: 03AACCO8384R1ZP
Website: www.oxiclear.com
Email: hi@oxiclear.in
Phone: +91 98777 69146

Grievance Officer: Gagandeep Singh, Grievance Officer
Email: hi@oxiclear.in
Phone: +91 98777 69146

The Grievance Officer will acknowledge receipt of a consumer complaint within 48 hours and redress it within one month from receipt, as required by applicable law. We will provide a reference number so you can track the complaint.