Shipping policy
Last updated: 15 August 2026
Where this policy applies
This Shipping and Delivery Policy applies to retail orders placed through oxiclear.com. OxiClear currently accepts prepaid orders only. Destination availability and any shipping charge are shown at checkout before you place the order. Distributor, wholesale, corporate and export orders may follow a separate quotation or agreement.
Payments
OxiClear currently accepts prepaid orders only. Use the secure payment methods displayed at checkout, which may include supported cards, UPI, net banking and wallets. Availability can vary by bank, device and payment provider.
Order processing and dispatch
- A fully paid OxiClear.com order placed before 10:00 AM India Standard Time (IST) Monday-Saturday is dispatched the same business day under normal operations.
- An order placed at or after 10:00 AM IST is dispatched the next OxiClear business day under normal operations.
- An order placed on Sunday, a public holiday or another operational closure is dispatched the next business day.
During major promotions, severe air-quality events, operational disruption or unusually high demand, dispatch may take longer. We will contact you if a material delay affects your order. Dispatch is not delivery; courier transit time depends on destination and movement.
Delivery estimates and the PIN-code checker
A delivery date or range shown before dispatch is an indicative estimate, not a guaranteed appointment. The PIN-code checker does not itself confirm final courier serviceability and cannot account for every public holiday, facility closure or carrier disruption. After dispatch, the tracking information supplied by the assigned courier is the most current estimate.
Shipping partners and tracking
OxiClear currently uses Shiprocket as a shipping aggregator. Shiprocket may assign an available courier based on destination, serviceability, service level, parcel characteristics and operational conditions. The courier shown in tracking is the company physically carrying the parcel.
When the order is dispatched, we send tracking details to the email address or phone number provided at checkout. Tracking can take several hours to become active after the shipping label is created.
Shipping charges
The available delivery methods and all shipping charges, if any, are displayed at checkout. Promotions or free-shipping offers apply only under the conditions shown at the time of purchase.
Addresses, phone numbers and serviceability
Please provide a complete address, correct PIN code and reachable phone number. Contact us immediately if a correction is needed. We cannot guarantee an address change after dispatch.
Carrier serviceability can change after checkout. If no suitable service is available, we may ask for an alternative deliverable address or cancel and refund the affected order. Delivery to a P.O. box, restricted location or another special-address format depends on the assigned courier and may not be available.
Delivery attempts and return to origin
A parcel may be returned to OxiClear when the address or phone number is wrong, the recipient is unavailable or the parcel is refused. After the parcel is received and inspected, OxiClear will contact the customer about redelivery or refund.
Redelivery, refund and any allocation of outbound, return or additional shipping cost require human review. OxiClear will explain the approved outcome before any redelivery is booked or any deduction is applied. We do not impose a deduction when OxiClear or the courier caused the failure, or where applicable law requires a full remedy.
Partial shipments
We may split an order into more than one parcel when items are dispatched separately. If we do, you will receive tracking information for each parcel and will not be charged an unannounced extra delivery fee.
Delays outside normal control
Weather, floods, road closures, public disruption, carrier capacity, remote-area service, regulatory checks and other events outside reasonable control can delay delivery. We will provide available tracking information and reasonable support, but an estimate may move. If delivery is later than the date or range stated at checkout, in the order confirmation or otherwise agreed, contact us for review and the remedy required by applicable law.
Lost, damaged or tampered parcels
If tracking shows delivery but you cannot locate the parcel, or if the parcel is lost, visibly damaged or appears tampered with, contact OxiClear promptly at hi@oxiclear.com. Include the order number and any helpful photographs. Keep the item, packaging and shipping label while we investigate. OxiClear will help coordinate the claim and the remedy required by our Returns and Refunds Policy and applicable law.
Destinations and export enquiries
Retail delivery is available only to destinations accepted by checkout. If checkout does not accept a destination, contact our business team for a separate export enquiry. Any export order requires a written quotation or agreement covering price, delivery, customs, taxes and other destination requirements.
Contact and complaints
OxiClear Private Limited
Samrala Road, Machhiwara, Punjab 141115, India
GSTIN: 03AACCO8384R1ZP
Website: www.oxiclear.com
Email: hi@oxiclear.com
Phone: +91 98777 69146
Grievance Officer: Gagandeep Singh, Grievance Officer
Email: hi@oxiclear.com
Phone: +91 98777 69146
The Grievance Officer will acknowledge receipt of a consumer complaint within 48 hours and redress it within one month from receipt, as required by applicable law. We will provide a reference number so you can track the complaint.
