Shipping policy

Last updated: 28 July 2026

Where this policy applies

This Shipping and Delivery Policy applies to retail orders placed through oxiclear.com. Destination availability and any shipping charge are shown at checkout before you place the order. Distributor, wholesale, corporate and export orders may follow a separate quotation or agreement.

Order processing

Orders normally require 1–3 processing days for payment confirmation or cash-on-delivery verification, picking, quality checks and packing before dispatch.

• Orders received after 2:00 PM India Standard Time (IST) begin processing on the next processing day.
• Sundays, public holidays and days on which our facility or the assigned courier is closed do not count as processing days. Carrier pickup availability can vary.
• During major promotions, severe air-quality events or unusually high demand, processing may take longer. We will contact you if a material delay affects your order.

Delivery estimates and the PIN-code checker

A delivery date or range shown before dispatch is an indicative estimate, not a guaranteed appointment. The estimate may consider the destination PIN code, order time, a 1–3-processing-day handling allowance, route and typical carrier transit from our dispatch location at PIN 141115.

The PIN-code checker provides an indicative end-to-end window and does not itself confirm final courier serviceability or account for every public holiday, facility closure or carrier disruption. After dispatch, the tracking information supplied by the assigned courier is the most current estimate.

Shipping partners and tracking

OxiClear currently uses Shiprocket as a shipping aggregator. Shiprocket may assign an available courier based on destination, serviceability, service level, parcel characteristics and operational conditions. The courier shown in tracking is the company physically carrying the parcel.

When the order is dispatched, we will send tracking details to the email address or phone number provided at checkout. Tracking can take several hours to become active after the shipping label is created.

Shipping charges

The available delivery methods and all shipping charges, if any, are displayed at checkout. Promotions or free-shipping offers apply only under the conditions shown at the time of purchase.

Addresses, phone numbers and serviceability

Please provide a complete address, correct PIN code and reachable phone number. Contact us immediately if a correction is needed. We cannot guarantee an address change after dispatch.

Carrier serviceability can change after checkout. If no suitable service is available, we may ask for an alternative deliverable address or cancel and refund the affected order.

Delivery to P.O. boxes, restricted locations or other special-address formats depends on the assigned courier and may not be available.

Delivery attempts, refusal and return to origin

The courier may contact you and make one or more delivery attempts. If delivery fails because the address or phone number is incorrect, the recipient is unavailable, the parcel is refused or required cash-on-delivery payment is not made, the parcel may be returned to OxiClear.

After a return-to-origin parcel is received and checked, we will contact you about redelivery or refund. A cash-on-delivery order has no collected order payment to refund. For a prepaid order returned because of incorrect customer information, refusal or repeated unavailability, we will refund the product amount after receipt and inspection; actual outbound and return-carriage costs may be deducted only after we explain them. We will not make that deduction when OxiClear or the courier caused the failure, or where applicable law requires a full remedy. Additional shipping charges for a requested redelivery will be disclosed before redelivery is booked.

Partial shipments

We may split an order into more than one parcel when items are dispatched separately. If we do, you will receive tracking information for each parcel and will not be charged an unannounced extra delivery fee.

Delays outside normal control

Weather, floods, road closures, public disruption, carrier capacity, remote-area service, regulatory checks and other events outside reasonable control can delay delivery. We will provide available tracking information and reasonable support, but an estimate may move. If delivery is later than the date or range stated at checkout or in the order confirmation, or otherwise agreed, contact us. We will provide the refund, return or other remedy required by applicable law; the statutory force-majeure exception may apply.

Lost, damaged or tampered parcels

If tracking shows delivery but you cannot locate the parcel, or if the parcel is lost, visibly damaged or appears tampered with, contact OxiClear promptly at hi@oxiclear.in. Include the order number and any helpful photographs. Keep the item, packaging and shipping label while we investigate. Do not rely only on contacting the courier; OxiClear will help coordinate the claim and the remedy required by our Returns and Refunds Policy and applicable law.

Destinations and export enquiries

Retail delivery is available only to destinations accepted by checkout. If checkout does not accept a destination, contact our business team for a separate export enquiry. Any export order requires a written quotation or agreement covering price, delivery, customs, taxes and other destination requirements.

Contact and complaints

OxiClear Private Limited
Samrala Road, Machhiwara, Punjab 141115, India
GSTIN: 03AACCO8384R1ZP
Website: www.oxiclear.com
Email: hi@oxiclear.in
Phone: +91 98777 69146

Grievance Officer: Gagandeep Singh, Grievance Officer
Email: hi@oxiclear.in
Phone: +91 98777 69146

The Grievance Officer will acknowledge receipt of a consumer complaint within 48 hours and redress it within one month from receipt, as required by applicable law. We will provide a reference number so you can track the complaint.