Refund policy

Last updated: 15 August 2026

Our 7-day return window

You may request a return for an unopened mask within 7 calendar days of delivery for an online order, or within 7 calendar days of the purchase date shown on valid proof of purchase from an offline vendor.

This return window does not limit any remedy that cannot lawfully be excluded, including for goods that are damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed.

How to request a return

Email hi@oxiclear.com with the online order number or dated offline proof of purchase, the reason for the request and the resolution requested. Clear photographs of the item, packaging and shipping label may be requested where relevant.

Do not send an item back before OxiClear approves the request. After human review, we will confirm the applicable next step, return method, return address and any return-shipping responsibility. Items sent without approval may be refused or returned to the sender.

Eligibility for a change-of-mind return

  • The request must be submitted within the applicable 7-calendar-day period.
  • The mask must remain unopened.
  • The original packaging and all supplied components must be retained.
  • You must provide the online order number or valid dated proof of purchase from the offline vendor.

Opened masks and opened replacement-filter packs are personal-use hygiene products and are not eligible for a change-of-mind return.

Damaged, defective, unsafe, incorrect or materially misdescribed goods

Please contact us promptly and keep the item and its packaging until support confirms the next step. Include the order number or proof of purchase and, where helpful, clear photographs of the item, outer packaging and shipping label.

The unopened-product condition for a discretionary return does not remove mandatory remedies for damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed goods. The appropriate replacement, refund or other remedy is determined after assessment and as required by applicable law.

Return shipping

For a change-of-mind return, the customer pays the return shipping.

If an item arrives defective, damaged or incorrect, OxiClear pays the return shipping.

Cancellations

Contact OxiClear immediately if you need to cancel an order. A cancellation may be possible before fulfilment or dispatch, but it cannot be guaranteed once processing has begun. Cancellation requests require human review. If OxiClear cancels an order, we will refund the amount paid for the cancelled item or order.

Exchanges

We do not offer automatic colour, size or model exchanges. For an eligible preference change, request a return and place a new order after approval. A damaged, defective, unsafe, incorrect or materially misdescribed item will receive the remedy determined after assessment and required by applicable law.

7-day manufacturer warranty

OxiClear provides a 7-calendar-day manufacturer warranty from delivery for an online order, or from the purchase date shown on valid proof of purchase from an offline vendor. Contact OxiClear within that period with the order number or proof of purchase and details of the issue.

Warranty claims require human review. This warranty period does not remove mandatory remedies for damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed goods.

Refunds

We will notify you after a returned item is received and inspected. If a refund is approved, OxiClear will initiate it within 5–7 business days. For an approved cancellation or a remedy where no return is required, that period begins when approval is confirmed.

  • Refunds are normally returned to the original prepaid payment method.
  • The bank, card issuer, UPI provider or payment gateway may need additional time to post the credit after OxiClear initiates it.
  • Original delivery charges are not refunded for change of mind. They are refunded where required for an accepted OxiClear error, defect or other legal remedy.

If more than 15 business days have passed since we confirmed that a refund was initiated, email hi@oxiclear.com.

Retail and business orders

This policy applies to retail orders placed through oxiclear.com and to the stated return and warranty periods for an offline-vendor purchase with valid proof. Distributor, wholesale, corporate and export orders may be governed by the quotation, purchase order or separate agreement accepted for that transaction.

Contact and complaints

OxiClear Private Limited
Samrala Road, Machhiwara, Punjab 141115, India
GSTIN: 03AACCO8384R1ZP
Website: www.oxiclear.com
Email: hi@oxiclear.com
Phone: +91 98777 69146

Grievance Officer: Gagandeep Singh, Grievance Officer
Email: hi@oxiclear.com
Phone: +91 98777 69146

The Grievance Officer will acknowledge receipt of a consumer complaint within 48 hours and redress it within one month from receipt, as required by applicable law. We will provide a reference number so you can track the complaint.