Refund policy

Last updated: 28 July 2026

Our 7-day change-of-mind return window

You may request an eligible change-of-mind return within 7 calendar days after the carrier marks your order as delivered, or after the actual delivery date if you can show that the parcel was received later. The item must meet the eligibility rules below. A normal change-of-mind request submitted after this window will not be accepted.

This 7-day window does not limit any remedy that cannot lawfully be excluded, including for an item that is damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed, or delivered later than a stated delivery schedule, subject to applicable law.

How to request a return

Email hi@oxiclear.in with your order number and the reason for the request. You can also sign in to your OxiClear account to review the order and use a return or support option if one is shown for that order.

Do not send an item back before OxiClear approves the request. We will provide the pickup or return instructions and the correct return address for an accepted request. Items sent without approval may be refused or returned to the sender.

Eligibility for a change-of-mind return

  • The request must be made within 7 calendar days after the carrier’s delivered scan, or after the actual delivery date if you can show that the parcel was received later.
  • The item must be unworn, unused, unwashed and in saleable condition.
  • All original packaging, tags, seals, accessories, filters and other components supplied with the item must be included.
  • You must provide the order number or another valid proof of purchase from OxiClear.

Because masks and replacement filters are personal-use hygiene products, an opened, worn, washed or used mask, or an opened replacement-filter pack, cannot be returned because of fit, colour, preference or change of mind.

Damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed items

Please inspect the parcel when it arrives. If an item is damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed, contact us promptly. Include the order number and, where helpful, clear photographs of the item, outer packaging and shipping label. Keep the item and packaging until we tell you what to do next.

After assessment, OxiClear will provide the replacement, refund or other remedy required by applicable law. The hygiene restriction and normal 7-day change-of-mind window do not remove these rights.

Late delivery

If delivery is later than the date or range stated at checkout or in the order confirmation, or otherwise agreed, contact us. We will provide the refund, return or other remedy required by applicable law; the statutory force-majeure exception may apply.

Items not returnable for change of mind

  • Opened, worn, washed or used masks.
  • Opened replacement-filter packs.

Return shipping

If OxiClear accepts a claim for a damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed item, OxiClear will arrange or reimburse reasonable return shipping as instructed.

For an approved change-of-mind return, the customer is responsible for the return-shipping cost. Use the tracked method specified in our return instructions. Any reverse-pickup charge arranged through OxiClear will be disclosed before the pickup is booked.

Cancellations

You may request cancellation without a cancellation fee before the order is dispatched. Contact us as soon as possible; cancellation is not guaranteed once fulfilment has started. After dispatch, the order is handled under this Returns and Refunds Policy.

If OxiClear cancels an order, we will refund the amount paid for the cancelled item or order.

Exchanges

We do not offer automatic colour, size or model exchanges. For an eligible preference change, request a return and place a new order after the return is approved. If we supplied a damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed item, we will help with the appropriate replacement, refund or other required remedy.

Warranty and statutory remedies

Unless a product page expressly states otherwise, OxiClear does not offer a separate commercial warranty. This does not affect mandatory remedies for damaged, defective, deficient, unsafe, spurious, incorrect or materially misdescribed goods.

Refunds

We will notify you after the returned item is received and inspected. If the refund is approved, OxiClear will initiate it within 5–7 business days.

For an approved cancellation or a remedy where no return is required, the 5–7-business-day period starts when we confirm approval.

  • Prepaid-order refunds are normally sent to the original payment method.
  • For cash-on-delivery orders, we will agree a suitable bank or UPI refund method with you through an instructed, verified support channel. Never send a password, PIN, card security code or one-time password (OTP).
  • Your bank, card issuer, UPI provider or payment gateway may need additional time to post the credit after OxiClear initiates it.
  • Original delivery charges are not refunded for a change-of-mind return. They will be refunded where required for an accepted OxiClear error, defect or other legal remedy.

If more than 15 business days have passed since we confirmed that a refund was initiated, email hi@oxiclear.in.

Retail and business orders

This policy applies to retail orders placed through oxiclear.com. Distributor, wholesale, corporate and export orders may be governed by the quotation, purchase order or separate agreement accepted for that transaction.

Contact and complaints

OxiClear Private Limited
Samrala Road, Machhiwara, Punjab 141115, India
GSTIN: 03AACCO8384R1ZP
Website: www.oxiclear.com
Email: hi@oxiclear.in
Phone: +91 98777 69146

Grievance Officer: Gagandeep Singh, Grievance Officer
Email: hi@oxiclear.in
Phone: +91 98777 69146

The Grievance Officer will acknowledge receipt of a consumer complaint within 48 hours and redress it within one month from receipt, as required by applicable law. We will provide a reference number so you can track the complaint.